Privacy policy

Calm Nature respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Calm Nature collects, uses, stores and protects personal information when you visit our website, place an order, contact us or otherwise interact with our services.

Calm Nature processes personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Information We Collect

Depending on how you interact with Calm Nature, we may collect information such as:

  • Your name and surname
  • Email address
  • Telephone or mobile number
  • Delivery address
  • Billing information
  • Order and purchase information
  • Communication between you and Calm Nature
  • Information you provide when contacting customer support
  • Website usage and technical information, such as your IP address, browser type and device information

We only aim to collect information that is reasonably necessary for the purpose for which it is being processed.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Arrange delivery of your purchases
  • Process payments
  • Communicate with you regarding your order
  • Respond to enquiries and customer service requests
  • Handle returns, refunds and complaints
  • Improve our products, services and website
  • Maintain business and transaction records
  • Prevent fraud, misuse or other unlawful activity
  • Comply with legal and regulatory obligations

Where you have chosen to receive marketing communications, we may also use your contact information to send you information about Calm Nature products, promotions and updates, subject to applicable law.

3. Payment Information

Payments made through the Calm Nature website may be processed through third-party payment service providers.

Calm Nature does not intentionally collect or store your full payment card details where these are processed directly by a third-party payment provider.

Payment providers may process your information according to their own privacy policies and terms.

4. Delivery Partners and Service Providers

We may share information that is necessary to fulfil your order with trusted third parties, such as:

  • Payment providers
  • Courier and delivery companies
  • Website and hosting providers
  • Technology or software providers
  • Professional service providers where reasonably necessary

We only intend to share information that is reasonably necessary for the relevant service or purpose.

5. Marketing Communications

We may contact you about Calm Nature products, promotions and news where permitted by applicable law.

Where consent is required, we will obtain it before sending direct marketing communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting Calm Nature.

Unsubscribing from marketing communications will not prevent us from sending essential communications relating to an existing order or transaction.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to help the website function, understand how visitors use the website and improve the user experience.

Some cookies may be provided by third-party services used on our website.

You may be able to control or disable certain cookies through your browser or device settings. Disabling certain cookies may affect how the website functions.

7. How We Protect Your Information

Calm Nature takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

The Information Regulator emphasises the importance of appropriate technical and organisational security safeguards for personal information.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes and complying with legal obligations.

Different types of information may need to be retained for different periods depending on the applicable legal or business requirement.

Where information is no longer reasonably required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.

9. Your Privacy Rights

Subject to applicable law, you may have rights to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Ask us to update your personal information
  • Object to certain forms of processing
  • Request deletion of information where legally applicable
  • Withdraw consent where processing is based on consent
  • Complain about how your personal information has been handled

Some requests may be subject to legal limitations or verification requirements.

10. Information About Children

Calm Nature does not knowingly collect personal information from children for marketing or other purposes where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.

11. Third-Party Websites

Our website or communications may contain links to third-party websites or services.

Calm Nature is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

The updated version will be published on our website with the revised date.

13. Contact Us

If you have questions about this Privacy Policy or would like to exercise a privacy-related right, please contact Calm Nature using the contact details provided on our website.

We may need to verify your identity before processing certain requests relating to personal information.

14. Complaints

If you are unhappy with how Calm Nature has handled your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to approach the Information Regulator of South Africa regarding complaints relating to the protection of personal information.

The Information Regulator is responsible for monitoring and enforcing compliance with POPIA.

15. Important Notice

Nothing in this Privacy Policy is intended to remove or restrict any rights you have under applicable South African law.