Terms of service
Welcome to Calm Nature.
These Terms of Service (“Terms”) apply when you access or use the Calm Nature website, browse our products or place an order through our online store.
By using our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use the website or place an order.
Calm Nature operates in accordance with applicable South African laws, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.
1. About Calm Nature
Calm Nature provides wellness and self-care products, including curated self-care bundles containing products such as teas, snacks, bath products, accessories and other lifestyle items.
Our products are intended to support everyday self-care and wellbeing. They are not intended to diagnose, treat, cure or prevent any medical condition unless expressly stated and legally permitted.
2. Using Our Website
You agree to use the Calm Nature website lawfully and responsibly.
You must not:
- Use the website for unlawful purposes
- Attempt to gain unauthorised access to the website or its systems
- Interfere with the security or operation of the website
- Copy, reproduce or commercially exploit our website content without permission
- Submit false, misleading or fraudulent information
- Use the website in a way that could damage Calm Nature or other users
We reserve the right to restrict or terminate access to the website where reasonably necessary because of misuse, unlawful activity or security concerns.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices and other information on our website are accurate and up to date.
However:
- Product colours and appearance may vary slightly from photographs depending on your screen or device.
- Packaging may occasionally differ from photographs.
- Product availability may change.
- Minor variations may occur between individual products.
Where a material error is identified, Calm Nature may correct the information as soon as reasonably possible.
Nothing in this section limits your rights under applicable consumer law.
4. Wellness Products and Individual Suitability
Calm Nature products are selected with general wellbeing and self-care in mind.
However, individual responses to products may differ.
Customers are responsible for reviewing product ingredients, labels, warnings and usage instructions before using a product.
If you have allergies, food sensitivities, are pregnant or breastfeeding, take medication, have a medical condition or have concerns about whether a product is appropriate for you, you should obtain advice from an appropriately qualified healthcare professional before using the product.
Calm Nature does not provide medical advice through its website or products.
5. Product Safety
Please use all products according to the instructions, labels and warnings provided with the product.
Keep products away from children and pets where applicable.
Some products may contain ingredients that can cause allergic reactions or sensitivities.
If you experience an adverse reaction, stop using the product and seek appropriate medical assistance where necessary.
Calm Nature cannot guarantee that every product will be suitable for every individual.
6. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
An order is subject to product availability, successful payment and confirmation by Calm Nature.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- A product is unavailable
- There has been an obvious pricing or product-description error
- We reasonably suspect fraudulent or unauthorised activity
- We are unable to fulfil the order for reasons outside our reasonable control
If Calm Nature cancels an order after payment has been received, any refund due will be processed in accordance with applicable law.
7. Pricing
Prices displayed on the website are stated in South African Rand (ZAR), unless otherwise indicated.
Prices may change from time to time, but changes will not affect an order that has already been accepted and paid for, except where applicable law permits otherwise.
Any applicable delivery charges will be displayed before you complete your purchase.
Calm Nature takes reasonable steps to ensure that pricing information is accurate.
If an obvious pricing error occurs, we will contact you before processing the affected order where reasonably possible.
8. Payments
Orders must be paid using the payment methods made available through the website.
Payment must be successfully received before an order is processed and dispatched.
Payment processing may be handled by third-party payment providers. Their own terms and privacy policies may apply to payment processing.
Calm Nature does not intentionally store full payment card details where payment information is processed directly by a third-party payment provider.
9. Delivery
Orders are prepared and delivered according to our Shipping & Delivery Policy.
Delivery times are estimates unless a specific delivery date has been agreed.
Customers are responsible for providing accurate delivery information.
For full information regarding delivery, tracking, delays and damaged parcels, please refer to our Shipping & Delivery Policy.
10. Returns, Refunds and Cancellations
Returns, refunds and cancellations are handled according to our Returns & Refunds Policy and applicable South African consumer law.
Nothing in these Terms removes or restricts any mandatory consumer rights.
Where a statutory cooling-off period or other consumer remedy applies, Calm Nature will comply with the applicable requirements.
11. Promotional Offers
From time to time, Calm Nature may offer discounts, promotions, bundles, giveaways or other special offers.
Each promotion may have specific terms and conditions, including:
- Start and end dates
- Product exclusions
- Quantity limitations
- Minimum purchase requirements
- One-use-per-customer restrictions
Promotional terms will be communicated with the relevant promotion.
Unless otherwise stated, promotions cannot be combined with other offers.
12. Gift Cards and Promotional Codes
Where Calm Nature offers gift cards or promotional codes, additional terms may apply.
Promotional codes must be entered correctly at checkout and may not be exchanged for cash unless required by law.
Calm Nature reserves the right to cancel or deactivate a promotional code where it has been used fraudulently, unlawfully or contrary to its promotional terms.
13. Intellectual Property
All content on the Calm Nature website, including but not limited to:
- The Calm Nature name and branding
- Logos
- Product photography
- Graphics
- Written content
- Website design
- Product descriptions
- Original marketing materials
- Ritual cards and other original Calm Nature materials
is owned by or licensed to Calm Nature unless otherwise stated.
You may view and use the website for personal, non-commercial purposes.
You may not reproduce, copy, modify, distribute, sell or commercially exploit Calm Nature's intellectual property without our prior written permission.
14. Customer Reviews and User Content
If you submit a review, photograph, testimonial or other content to Calm Nature, you confirm that:
- The content is your own or you have permission to use it
- It does not infringe another person's rights
- It is not unlawful, defamatory, abusive, misleading or fraudulent
By submitting content for publication, you grant Calm Nature permission to use, reproduce and display that content for legitimate business and marketing purposes, subject to applicable law.
You should not submit private or sensitive personal information that you do not want publicly displayed.
Calm Nature may remove content that violates these Terms or applicable law.
15. Third-Party Services and Links
The Calm Nature website may use or link to third-party services, websites or platforms.
These may include payment providers, courier services, social media platforms, analytics services and other technology providers.
Calm Nature is not responsible for the content, availability, security or privacy practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
16. Website Availability
We aim to keep the Calm Nature website available and functioning properly.
However, we cannot guarantee that the website will always be available, uninterrupted or error-free.
The website may occasionally be unavailable because of maintenance, technical problems, updates, security issues or circumstances outside our reasonable control.
17. Limitation of Liability
To the extent permitted by applicable law, Calm Nature will not be responsible for losses arising from circumstances outside our reasonable control or from the misuse of our products or website.
However, nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by South African law.
Nothing in these Terms removes any rights or remedies available to consumers under applicable consumer protection legislation.
18. Indemnity
To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful use of the website, fraudulent activity, misuse of our products or violation of these Terms.
This clause does not limit any rights you have under applicable consumer law.
19. Privacy
Your use of the Calm Nature website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.
20. Changes to These Terms
Calm Nature may update these Terms from time to time to reflect changes to our business, website, products or applicable laws.
The updated Terms will be published on the website with the revised date.
Changes will not retrospectively remove rights that you have already acquired under applicable law.
21. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
Any dispute will be dealt with in accordance with applicable South African law and any applicable consumer dispute-resolution mechanisms.
22. Contact Us
If you have questions about these Terms, an order or any Calm Nature service, please contact us using the contact details provided on our website.
23. Consumer Rights
Nothing in these Terms is intended to exclude, restrict or waive any consumer right that cannot lawfully be excluded or waived.
Where these Terms conflict with a mandatory provision of South African law, the applicable law will take precedence.