Shipping policy

At Calm Nature, we carefully prepare and package every order so that your self-care experience begins the moment your parcel arrives.

This policy explains how we process and deliver orders placed through the Calm Nature website.

1. Where We Deliver

Calm Nature currently delivers within South Africa.

Delivery availability may depend on the delivery address and courier coverage in the area.

If we are unable to deliver to a particular address, we will contact you as soon as reasonably possible.

2. Order Processing

Orders are processed after successful payment has been received.

Please allow 1–3 business days for your order to be prepared and packed before it is handed to our delivery partner.

Orders placed on weekends or public holidays will generally be processed on the next business day.

During busy periods, promotions or product launches, processing may take longer. If there is a significant delay, we will communicate this to you.

3. Delivery Times

Once your order has been dispatched, delivery will generally take approximately 2–5 business days, depending on your location and courier service.

Delivery times are estimates and are not guaranteed unless a specific delivery date has been agreed with you.

Remote areas may require additional delivery time.

4. Delivery Fees

Delivery charges will be displayed at checkout before you complete your purchase.

Where a delivery fee applies, the customer will be responsible for the applicable delivery charge unless Calm Nature specifically offers free delivery as part of a promotion or order offer.

5. Tracking Your Order

Where tracking is available, Calm Nature will provide your tracking information once your order has been dispatched.

You may use the tracking information provided to follow the progress of your delivery.

Please ensure that the contact details and delivery address provided at checkout are accurate.

6. Incorrect Delivery Information

Calm Nature is not responsible for delays or additional delivery costs caused by incorrect, incomplete or outdated information supplied by the customer.

If a parcel needs to be re-dispatched because an incorrect delivery address was provided, additional delivery charges may apply.

7. Failed Delivery Attempts

If the courier attempts delivery and is unable to complete the delivery because the recipient is unavailable or cannot be contacted, the courier may make another delivery attempt or arrange an alternative delivery process.

Any additional charges arising from circumstances caused by incorrect customer information or repeated failed delivery attempts may be charged to the customer where permitted by law.

8. Delayed Deliveries

Although we work with reputable delivery partners, delays may occasionally occur because of circumstances outside Calm Nature's reasonable control, including:

  • Severe weather
  • Road closures or disruptions
  • Courier operational delays
  • Public holidays
  • High-volume periods
  • Incorrect or incomplete delivery information
  • Events beyond our reasonable control

If your order is delayed, please contact us and we will assist with tracking the parcel.

Nothing in this section limits any rights you may have under applicable South African consumer law.

9. Damaged Parcels

If your parcel arrives visibly damaged, please take photographs of the packaging and the affected products before disposing of anything.

Contact Calm Nature as soon as possible with:

  • Your order number
  • Photographs of the parcel
  • Photographs of the damaged product(s)
  • A description of the damage

We will assess the issue and provide an appropriate remedy where required by applicable law.

10. Missing Items

If an item appears to be missing from your order, please contact us as soon as possible.

We may request photographs of the packaging and the products received so that we can investigate the issue.

11. Delivery Risk

Calm Nature will take reasonable steps to ensure that orders are properly packaged and handed to the delivery provider.

Where applicable, goods remain subject to the consumer protections and allocation of risk provided by South African law.

12. Changes to Delivery Information

If you realise that you have provided an incorrect delivery address, contact Calm Nature as soon as possible.

We will try to update the delivery information before your order is dispatched, but we cannot guarantee that changes will be possible once an order has been handed to the courier.

13. Contact Us

For questions regarding your delivery, please contact Calm Nature using the contact details provided on our website.

Please have your order number available so that we can assist you more efficiently.

14. Consumer Rights

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or waive any rights that consumers have under applicable South African law.

Where this policy conflicts with a mandatory legal consumer right, the applicable law will take precedence.